Issue: Security Warning for Unknown Publisher Digital Signature Certificate

Issue

Security Warning: Windows has found a problem with this file. Unknown publisher. This file was blocked because it does not have a valid digital signature that verifies its publisher. 

Cause

Our software is digitally signed with the latest SHA-256 code signing certificate standard. Earlier versions of Windows and browsers like Internet Explorer may not recognize the new standard, because they still validate using the older SHA-1 standard.

Resolution

Make sure your computer has the latest Windows and Internet Explorer security patches and service packs. Avoid running download software within the Internet Explorer browser. Download the software first, and then open the installation file.

1. Click Download and click Save.
2. Click Desktop and click Save. Click Close.
3. Double-click Setup file on the desktop.
4. Click Run and follow the setup instructions.